Where CX and IT Meet

Join the Mid-Atlantic Customer Experience Forum and connect with top CX, IT, and Revenue Cycle leaders in the region to gain insights, strategies, and best practices for driving customer & employee experience excellence through technology adoption, optimization and innovation. GIVE BACK through membership with all available profit being used to fund STEM projects for the region's most underfunded school systems.  

Thanks for checking out the Mid-Atlantic CX Forum, the area's leading non-profit organization created as a place of community for customer experience and technology leaders.

As an exclusive peer group, we bring together industry experts and visionaries from across the region to foster collaboration, innovation, and growth.

Join us to gain invaluable insights, exchange best practices, and stay ahead of the curve in the ever-evolving world of CX Technology.

What's in it for me?

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Local Peer Group Networking Events

Join our exclusive peer group events to connect with industry leaders and share insights on customer experience and technology.
Top CX/CC/AI Provider Workshops

Top CX/CC/AI Provider Workshops

Gain direct access to top Gartner MQ recognized contact center, digital experience, and AI solution partners without having to engage in endless sales cycles. Educate yourself and your teams on what exists in the market without the pressure of rep sales quotas in a collaborative and risk-free environment.

Make a Difference

Make a Difference

Join our community and make a difference in the lives of children in the Philadelphia School District!  Through our charitable arm, we support initiatives that directly benefit the education and well-being of children in the Philadelphia School District through technology. Join us today to engage with like-minded individuals, share ideas, and contribute to a worthy cause that impacts the future of our region's youth.

A world of technology

Industry & Market Insights

Our workshops provide insights and best practices for technology leaders to stay ahead in digital innovation.
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Customer Experience Strategy

Hear from local thought leaders and industry professionals on best practices for successful CX and analytics strategies.

AI Market Intelligence & Vendor Mapping

AI Market Intelligence & Vendor Mapping

Leverage peer resources and industry thought leaders to understand what options exist in the market for AI and Automation and factors for consideration. 

About us

Welcome to Mid-Atlantic CX Forum, a leading Customer Experience and Technology Leader Forum / Peer Group based in Philadelphia, PA. We are dedicated to fostering collaboration, knowledge sharing, and innovation among professionals in the field of customer experience and technology.

At Mid-Atlantic CX Forum, we bring together industry experts, thought leaders, and practitioners to exchange insights, discuss emerging trends, and explore best practices in enhancing customer experiences through the effective use of technology. Through our engaging events, workshops, and networking opportunities, we aim to empower our members with the tools and knowledge they need to drive customer-centric strategies and deliver exceptional experiences.

Are you a customer experience or technology leader looking to network with your peers and stay on top of industry trends? Look no further than Mid-Atlantic CX Forum! Our exclusive peer group brings together top professionals from the Mid-Atlantic region to share insights, best practices, and strategies for success in today's ever-evolving digital landscape.

Interested in joining our community? Fill out the form below and we'll be in touch with more information.

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