Upcoming Events for 2024

Mid-Atlantic CX Forum Quarterly Summit: Demystifying AI in Customer Experience

Join us Thursday, 9/26, from 4:30-7:00pm at Best Egg Headquarters, in Wilmington, for our highly anticipated quarterly summit, where we'll dive deep into the critical components of implementing AI in Customer Experience (CX). This exclusive event features member roundtables led by industry thought leaders and our Advisory Board members. 

Key Focus Areas:

• Change Management: Navigating the organizational shifts required for AI integration
• Talent Strategy & Upskilling: Preparing your workforce for the AI-driven future of CX
• Data Governance and Security: Ensuring responsible AI use while protecting customer data
• ROI/Use Case Scenarios: Exploring practical applications of AI in various CX context

Event Highlights:

• Dedicated networking time to connect with peers and industry leaders
• Participation in two roundtables of your choice, allowing for in-depth exploration of topics that matter most to you
• Exchange of ideas and lessons learned, drawing tactical value from peer discussions

Don't miss this opportunity to engage with fellow CX professionals, gain insights from experts, and shape the future of AI in CX. 

Join us on Wednesday, 11/13, from 9:00-10:00am ET, for a virtual roundtable discussion, led by Justin Bodamer, VP of Customer Experience at Firstrust Bank and Katie Scott, President of The Mid-Atlantic CX Forum/CEO of Pontem Partners. They will facilitate a discussion about different ways to leverage customer/data insights to identify, quantify, and enable automation that drives the desired outcomes from your CX and technology strategy.   

STOUT Bryant Park, NYC

Join us from 4:30-7pm for our bi-monthly membership happy hour where our community gets together to collaborate, catch up, and connect on relevant topics.  

This is for members of MACXF only. If you're eligible for membership based on your role/qualifications, please feel free to reach out about joining us at one of our happy hours to meet people and test out the fit for you. 

Sponsored by our trusted Solution Partners - Genesys & Observe.AI

Join us on Thursday, 10/24, from 8:30-9:30am ET for a virtual roundtable discussion, hosted by Advisory Board member Rick Fabrizio and Tammy Klotz, Global CISO at Trinseo.

We'll review best practices and core considerations for addressing data governance, compliance, and security for leveraging AI in CX. 

Join us from 4:30-7pm for our bi-monthly membership happy hour at City Tap in Philadelphia where our community gets together to collaborate, catch up, and connect on relevant topics.  

This is for members of MACXF only. If you're eligible for membership based on your role/qualifications, please feel free to reach out about joining us at one of our happy hours to meet people and test out the fit for you. 

Sponsored by our trusted Solution Partners - NICE and RapidScale

Hosted by advisory board member - Steve Palmucci, CIO and MACXF Founder Katie Scott.

We'll talk through best practices for identifying, outlining, and mapping use cases for AI within revenue & CX - from ROI to creating a compelling business case 

Join us from 4:30-7pm for our bi-monthly membership happy hour where our community gets together to collaborate, catch up, and connect on relevant topics.  

This is for members of MACXF only. If you're eligible for membership based on your role/qualifications, please feel free to reach out about joining us at one of our happy hours to meet people and test out the fit for you. 

Sponsored by our trusted Solution Partners - Level.AI and Five9 

Hosted by advisory board members - Trish Wethman, Chief Customer Officer at Best Egg Financial and David Sharp, Global Technology Leader at Vanguard

We'll break down the core components of change management with all things AI, IT and CX. Engage with peers to gain insights on what works, what hasn't, collaborate on common challenges, etc.