Upcoming Events

Please join us for our next event:

Event Details:

Date: Tuesday, July 22nd 2025

Time: 12:00pm - 1:00pm

Location: Virtual - Zoom Meeting

Agenda:

Duration: 60 minutes

1. Virtual Member Meet & Greet (10 minutes)

Welcome & introductions
Ice breaker activity
2. Member Spotlight (20 minutes)

Presenter: Beth Marchetti, National Director of Customer Experience, Thomas Scientific
Topic: Chat implementation - strategic considerations, implementation challenges, and measurable outcomes

3. Hot Topic Discussion (20 minutes)

Topic: "AI Privacy Concerns: What's Keeping CX Leaders Up at Night?"
Facilitator: Trish Wethman
Interactive discussion on AI-related privacy concerns
4. Cool Demo (8 minutes)

Topic: Hivebrite functionality and mobile app introduction
5. Wrap-Up & Next Steps (2 minutes)

Key takeaways and closing remarks
 
Who Should Attend?

This exclusive learning opportunity is for Mid-Atlantic CX Forum members ONLY.

Connect with peers who understand the critical balance between delivering exceptional experiences and protecting sensitive customer information in today's increasingly complex digital landscape.

 
What Does It Cost To Attend?

Members always attend for free as part of the annual membership dues. 

 
Attendee Value:

Peer-to-Peer Learning & Networking: Connect with fellow CX professionals who understand your unique challenges and can offer practical solutions. Build relationships that extend beyond the meeting, creating a support network for ongoing collaboration and knowledge exchange.

Real-World Implementation Insights: Learn directly from Beth Marchetti's hands-on experience implementing chat solutions at Thomas Scientific. Gain actionable insights into strategic planning, overcoming implementation hurdles, and measuring success—knowledge you can immediately apply to your own initiatives.

Timely Industry Intelligence: Engage in a facilitated discussion about AI privacy concerns that are currently impacting the CX industry. Share your own challenges and learn how peers are addressing similar issues, leaving with practical strategies and peace of mind.

Platform Insight: Discover how to maximize your Mid-Atlantic CX Forum membership through the Hivebrite platform and mobile app. Learn features that will help you stay connected, access resources, and engage with the community between meetings.

Collective Problem-Solving: Participate in discussions where your unique perspective adds value to the group while you benefit from the collective wisdom of experienced CX professionals facing similar challenges.

Future-Ready Workforce Summit

Transform Your Workforce Strategy for the Digital Age

Event Details:

Date: Tuesday, September 16th 2025
Time: 11:30 AM - 4:30 PM
Location: The Circuit
Address: 851 Duprtail Rd, Chesterbrook PA 19087

AGENDA:

11:30 AM - 12:00 PM: Registration & Networking Lunch

12:00 PM - 1:00 PM: Keynote Address
"Building a Future-Ready Workforce: Beyond Technology"

1:00 PM - 1:15 PM: Refreshment Break

1:15 PM - 2:45 PM: Executive Panel Discussion
"The Human Element of Digital Transformation"

Our cross-functional panel of HR, CX, and IT leaders will share insights on:

• Creating employee buy-in for organizational change
• Developing effective upskilling and reskilling programs
• Building cross-departmental collaboration frameworks
• Leveraging AI and automation while empowering human talent
• Measuring success beyond technical implementation

2:45 PM - 3:00 PM: Networking Break

3:00 PM - 3:30 PM: Interactive Workshops (Round 1)
Small-group discussions addressing real-world transformation challenges

3:30 PM - 4:00 PM: Interactive Workshops (Round 2)
Continue the conversation with a new topic and facilitator

4:00 PM - 4:30 PM: Open Networking & Closing Remarks
Solidify connections and discuss key takeaways

Join industry leaders for an exclusive half-day summit exploring the human side of digital transformation. While technology evolves rapidly, success hinges on how effectively organizations engage their employees throughout change. Our distinguished speakers and panelists will share proven strategies for workforce empowerment, development, and communication that create lasting transformation.

This summit focuses on the most critical element of successful transformation: people. Join us to discover how leading organizations are equipping their workforce with the vision, tools, and support needed to thrive amid technological change.

Please join us for our next event that will cover "Cybersecurity in CX: Protecting Customer Data"

 
Event Details:

Date: Wednesday, June 11th 2025

Time: 8:30am - 10:30am

Location: The Circuit, 851 Duportail Rd, Chesterbrook PA 19087

 
Who Should Attend?

This exclusive breakfast networking event is ideal for:

• CX Leaders
• Revenue Cycle Executives
• Compliance Officers
• Technology Officers
• Operations Leaders
• Digital Transformation Specialists 
  
  Join fellow professionals from across the Mid-Atlantic region to exchange insights, strategies, and best practices at the intersection of cybersecurity and customer experience. As a non-profit membership community, your participation directly supports STEM projects in our region's most underfunded school systems.

Connect with peers who understand the critical balance between delivering exceptional experiences and protecting sensitive customer information in today's increasingly complex digital landscape.

 
Attendee Value:

Gain actionable frameworks for integrating cybersecurity protocols into your CX strategy without creating customer friction points
Learn how regional leaders are balancing personalization with data protection requirements across their digital touchpoints
Discover practical approaches to training customer-facing teams on security awareness while maintaining service excellence
Access proven methodologies for conducting effective security audits across the entire customer journey

Join us for Happy Hour at Seasons52 in King of Prussia for relaxed networking and educational insights shared by our trusted solution sponsors SuccessKPI and Sprinklr. 

Grab a drink and hear from peers how they're maximizing revenue through enhanced customer experiences and what technology solutions are being leveraged to support such initiatives. 

The event will take place on Tuesday, March 11th, 2025 starting at 4:30 pM.

The technology theme for this event will center around Maximizing Revenue Through Enhanced Customer Experiences, and is an excellent opportunity to unwind from the workday and connect with our community while engaging in thoughtful discussions around cutting-edge strategies and tools to maximize profitability in today's rapidly evolving online ecosystem. Our industry leading Solution Partners from SuccessKPI and Sprinklr will be on hand to share their insights with our members. We look forward to seeing you!

Quarterly Summit: The Future of CX: AI, Security, and Performance Metrics

Date: Thursday, April 17th 2025

Time: 11:30am - 4:00pm

Location: The Circuit at Chesterbrook

Join us for an exciting Quarterly Summit where we delve into the future of customer experience. Explore the impact of AI on CX, the importance of Security in today's digital landscape, and how to measure success with Performance Metrics. Network with industry experts, peers and thought leaders and gain valuable insights to stay ahead in the competitive market. Don't miss out on this opportunity to shape the future of CX!

What You'll Gain:

• Exclusive insights into CX trends and innovations
• Practical strategies for AI implementation in CX
• Valuable peer connections and networking opportunities
• Actionable takeaways for your organization
• Access to thought leadership and best practices
• Extended networking time with industry leaders